Refund policy

You can use your KindMat for up to 6 months. If it's not right for you, email us at contact@kindmat.com within 6 months of receiving it, and we'll set up the return and refund.

How to start a return: email contact@kindmat.com. We reply within 2 business days with the return address and instructions. Please contact us before you send anything back, so we can match the return to your order.

Return shipping: You cover the cost of shipping the mat back to us. If your mat arrived damaged or defective, or isn't the mat you ordered, we'll cover it.

Damages and issues: please look over your order when it arrives. If it's damaged, defective, or not the mat you ordered, email us right away and we'll make it right.

Exchanges: the quickest way to get a different item is to return the one you have, then place a new order once the return is accepted.

Refunds: we'll let you know when we've received your return. We refund the full price of the mat to your original payment method within 10 business days of approval. Your bank or card company may take a few more days to post it. If more than 15 business days have passed since we approved your return, email us at contact@kindmat.com.